How our lettings team meet your expectations

As a landlord, deciding to place your property in the hands of a letting agent is a big decision and you may have many questions – after all, you need to ensure that your investment is safe.  Our lettings team are committed to providing a quality service that is reasonable and meets, if not exceeds, your expectations. 


Finding the right tenant for your property is a priority, and we maintain a constantly active database of prospective tenants all eager to find their next home.  You may be surprised to learn that we often let properties on their first viewing, meaning a reduction in void periods.  Only a couple of weeks ago we received offers over the asking price in our Merthyr office.


We never focus on just getting any tenant for a property; we want to ensure that each tenancy is as successful as possible.  To ensure there is no bias we use the independent referencing agency, Rent 4 Sure, to undertake all the necessary checks.  At the end of the day it is your decision who you choose to let your property to, but we give you all the facts to help you.  We’re so confident in this service that we also offer rental and legal guarantees to our landlords.


We know that ineffective management can place a strain on a tenancy, both for landlord and tenant.  At Bidmead Cook we have dedicated property managers to provide you with support throughout the tenancy.  Communication is key, and our property managers work tirelessly to resolve any maintenance issues swiftly using trusted tradesmen to prevent any problems reoccurring. 


Technology continues to benefit the property management sector, helping us to ensure that nothing is missed. Software supplied by EstatesIT helps us to successfully manage your property; the system is efficient and adaptable to any new legislation that may come in, thus giving you peace of mind that you and your property are always compliant.


One of the biggest frustrations we hear from landlords who have used an alternative agent is the lack of consistency in staffing.  You can rest assured that we have dedicated people in dedicated roles, so the person you speak to today will also be the person you speak to tomorrow.  They will know you, your property and its history, thus providing you with a thorough and consistent service throughout the tenancy and beyond.


We are always transparent with regard to fees, as we don’t believe in hidden extras.  Our approach is to ensure that you receive excellent value your for money; in other words, you get what you pay for. Let us explain.  The service we provide is completely flexible, if you require a tenancy agreement, this can be provided, or if you only need us to reference a tenant, this can be done also.


With 14 offices across South Wales and the Wye Valley we are best placed to source opportunities that may not be on your door step. It also means we can reach tenants who may not necessarily initially be looking in the area your property is situated.  Your property will be listed on the two major property portals, Rightmove and Zoopla, as well as our own website.  In addition, we use Rightmove to produce comparable reports to give you accurate valuations.


It is important to us that you can easily access professional advice and support whenever it’s required, which is why we offer advice on financial services, solicitors, contractor quotes, EPCs and much more.


No matter what your experience with a letting agent has been to date, you will be surprised by the flexible, quality and reasonable service on offer to you at Bidmead Cook.  Visit or call your local Bidmead Cook branch to talk to a member of our lettings team.